Privacy Policy – Reachly

1. Introduction

Reachly ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, and password when you register.
Payment Information: Billing details processed securely through our payment provider. We do not store full card numbers.
Usage Data: Information about how you use the Service, including credits consumed, campaigns created, and features accessed.
SMTP Credentials: If you connect your own SMTP server, we store the necessary credentials to send emails on your behalf. These are encrypted at rest.
Log Data: IP addresses, browser type, pages visited, and timestamps for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Process transactions and manage your credit balance
Send transactional emails (receipts, account notifications)
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns to improve the Service
Detect and prevent fraudulent or unauthorized activity
Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party vendors who assist us in operating the Service (e.g., payment processors, cloud hosting, AI providers), bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze Service usage. You can control cookie settings through your browser, though disabling cookies may affect Service functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete data
Right to request deletion of your personal data
Right to restrict or object to processing
Right to data portability

To exercise any of these rights, please contact us at haikalmumtaz.startbox@gmail.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at haikalmumtaz.startbox@gmail.com.